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Getting Started › Project & Tickets

First project and tickets

A project groups tickets that belong together — an app, a customer, a machine. For pure task and bug tracking you need nothing more than a workspace and a project.

1. Create a project

1. In the sidebar under Projects click + New Project. 2. Enter a name and choose the project type:

TypeWhen
GeneralTasks, bugs, feedback — without code integration
FlawDesk CodeWith GitHub repo, server deploy and MCP tools for AI clients

3. Optionally pick a group to organise projects in the sidebar (e.g. "IT", "Customers"). Groups are managed under Workspace settings → Groups. 4. Create.

ℹ️ The type can be changed later in the project settings. If in doubt, start with "General" — tickets work the same way in both types.

2. Create a ticket

Click New task at the top right (or press N). A title is enough; description, priority, tags and assignee can be added at any time.

A ticket has:

  • Status — New → In analysis → In progress → Fixed (or Not reproducible). Change it inside the ticket or by dragging the card onto the status zones at the bottom.
  • Priority — Critical, High, Medium, Low. The list can be sorted by it.
  • Tags — free keywords with a colour, e.g. frontend, customer-x.
  • Due date, platform and version — optional.
  • Description and steps — Markdown, stored encrypted.
ℹ️ The ticket title is deliberately not encrypted so that search and lists stay fast. Confidential details belong in the description.

3. Comments and mentions

Every ticket has comments. Use @ to mention colleagues — they get a notification in their inbox (bell at the top right). Reactions and editing your own comments are possible.

4. Links

Under Links in a ticket you can record relations:

  • Blocks / Duplicate of / Related — between two tickets.
  • Fixed in — ticket ↔ commit. FlawDesk then shows directly in the ticket which files the commit changed. Requires a FlawDesk Code project with a linked repository.

Even without a manual link, FlawDesk recognises ticket numbers such as #123 in commit messages.

5. Finding your way around

  • Sidebar — on the left you choose workspace and project. Clicking a project shows only its tickets; All shows the whole workspace.
  • Open / Done — at the top of the sidebar you switch between open and completed tickets.
  • Filter — by status, priority, tag, platform and assignee; sorting is set in the title bar.
  • Personal — your private task list outside all workspaces, e.g. for notes to yourself.
  • Priorities (view in the left rail) — your personal order across all projects. Tickets are added via "Add to priorities" on the ticket: what do I do next?

6. Custom fields (optional)

If the standard fields are not enough, create your own under Workspace settings → Fields — text, number, select, multi-select — and enable them per project under Project settings → Fields. These values are stored encrypted as well.

Next

For pure ticket management you are done. If FlawDesk should also build and deploy: